Returns & Exchanges

We want you to experience the best sleep possible with your FlyHugz Neck Pillow; if you are not completely satisfied, you can return your item within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Contact our support team via email with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Pack Your Product

Securely place your FlyHugz pillow in its original packaging, ensuring all tags and travel accessories are included to qualify for a full refund.

3

Ship It Back

Affix the provided shipping label to your package and drop it off at any authorized carrier location; please keep your tracking receipt for reference.

4

Receive Your Refund

Once our warehouse inspects the returned pillow, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing